Product support
TopoWizard support
Start with the checks below when a site does not load as expected or the generated context looks incomplete.
Site and terrain loading
Confirm that the selected boundary is within the limits shown in the application, then retry with a stable connection. Large or complex areas require more data and processing time.
Missing contextual features
Road, building, water and greenery coverage depends on available mapping data. Missing features do not necessarily indicate a processing error.
Export formats and account access
The live application displays the current export choices, area limits, trial allowance and account options. Use those current details rather than older screenshots or marketing references.
When contacting support
Include the approximate location, selected area, browser and a screenshot of the issue. Do not send passwords, payment-card details or confidential survey data through an unsecured channel.